Privacy Policy

Last Updated: 24 September 2026

Bhai Ki Collection (“we”, “us”, “our” or “Bhai Ki Collection”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, place an order, or interact with us through social media.

Bhai Ki Collection is a ladies’ fashion business based in Karachi, Pakistan, providing clothing and related products with Cash on Delivery (COD) available across Pakistan.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website, contacting us, or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Bhai Ki Collection, we may collect the following information:

Information You Provide to Us

When you place an order or contact us, we may collect:

  • Your name

  • Mobile or telephone number

  • WhatsApp number

  • Delivery address

  • City, area and postal information, where applicable

  • Order and product details

  • Payment or Cash on Delivery information

  • Information you provide when communicating with us

  • Any other information you voluntarily provide for the purpose of completing your order or receiving customer support

We only request information that is reasonably necessary to process your order, communicate with you, arrange delivery, provide customer service, or otherwise operate our business.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the services and tracking technologies installed on the website. This may include:

  • IP address or approximate location information

  • Browser type and version

  • Device type and operating system

  • Pages visited and interactions with the website

  • Date and time of visits

  • Referring website or source

  • General website usage and performance information

If Google Analytics or similar measurement tools are enabled, they may use cookies or similar technologies to collect information about website usage. Google states that Google Analytics can collect information such as users, sessions, approximate geographic information, browser and device information, and cookie-based identifiers.

We do not intentionally use Google Analytics to collect customers’ names, mobile numbers, WhatsApp numbers, delivery addresses, or other directly identifying order information as Analytics data. Google also prohibits customers from sending Personally Identifiable Information to Google Analytics.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and confirming orders

  • Contacting you regarding your order

  • Arranging Cash on Delivery shipments

  • Delivering products to your provided address

  • Responding to questions, complaints and customer-service requests

  • Confirming delivery details

  • Processing returns, exchanges or other order-related matters

  • Improving our products, website and customer experience

  • Understanding website traffic and usage

  • Maintaining website security and preventing fraudulent or unauthorised activity

  • Managing our business records

  • Sending promotional or marketing communications where appropriate

  • Measuring the effectiveness of advertising and marketing campaigns

  • Complying with applicable legal, regulatory or law-enforcement requirements

We will not knowingly use your personal information for purposes that are unrelated to the reason for which it was collected, except where required or permitted by law.

3. Orders and Cash on Delivery

For Cash on Delivery orders, we need certain information to arrange delivery.

This may include your name, telephone/WhatsApp number, delivery address, city and order details.

We may share the necessary information with delivery companies, courier services, riders, logistics providers or other service providers involved in delivering your order.

We only intend to provide such parties with information reasonably necessary to perform the relevant service.

4. WhatsApp and Telephone Communications

Customers may contact Bhai Ki Collection through WhatsApp or telephone at:

0371 3342653

If you contact us through WhatsApp, your communication will also be subject to WhatsApp’s own terms and privacy practices.

Information exchanged with us through WhatsApp may be used to respond to your enquiry, confirm an order, arrange delivery, provide customer support, or otherwise communicate with you regarding our products and services.

Please do not send unnecessary sensitive or confidential information through WhatsApp.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on or accessed through your browser or device. They can help websites function correctly, remember preferences, understand website usage and, depending on the services used, support analytics and advertising.

We may use:

Essential Cookies:
These may be necessary for basic website functionality, security and proper operation.

Analytics Cookies:
These may help us understand how visitors use our website, including which pages are visited and how users interact with the website.

Marketing or Advertising Cookies:
If advertising or remarketing services are enabled, these technologies may be used to measure advertising performance or provide more relevant advertising.

The exact cookies and technologies used on the website may change as we add, remove or update website services.

Where applicable, you can manage or disable cookies through your browser settings or available cookie controls. Disabling certain cookies may affect some website functionality.

Google explains that Google Analytics primarily uses first-party cookies and other identifiers to measure interactions with websites.

6. Google Analytics and Google Services

We may use Google Analytics and other Google services to understand website traffic, user behaviour and website performance.

Google Analytics may collect technical and usage information such as browser and device information, session information and approximate geographic information.

Where Google Analytics advertising or related features are enabled, additional advertising cookies or identifiers may be used. Google requires websites using such advertising features to disclose their use of these technologies and relevant opt-out options.

We may also use Google Search Console to monitor search performance, website indexing, technical issues and search visibility. Search Console is primarily used for website management and performance analysis and is not used by us as an order-processing system.

7. Social Media Platforms

Bhai Ki Collection may maintain or use social media accounts and services such as:

  • Facebook

  • Instagram

  • TikTok

  • WhatsApp

  • Other social media or communication platforms that we may use in the future

Our website may contain links, buttons, embedded content, social media features or links to our social media accounts.

When you interact with these services, the relevant platform may collect information according to its own privacy policy and terms.

Bhai Ki Collection does not control how third-party social media platforms collect, use or process information. You should review the privacy settings and policies of the relevant platform if you have concerns about your information.

8. Sharing of Personal Information

We do not sell your personal information as a business practice.

We may share necessary information with trusted third parties where reasonably required to operate our business or provide services to you.

These parties may include:

  • Courier and delivery companies

  • Logistics providers

  • Website hosting and technical service providers

  • Website analytics providers

  • Advertising and marketing service providers

  • Communication platforms such as WhatsApp

  • IT, security and maintenance providers

  • Professional advisers, where reasonably necessary

  • Government authorities, law-enforcement agencies or other parties where required or permitted by applicable law

Where information is shared with a service provider, we seek to limit the information shared to what is reasonably necessary for the relevant purpose.

9. Payment Information

Bhai Ki Collection primarily offers Cash on Delivery (COD).

If other payment methods are introduced in the future, payments may be processed through third-party payment providers. In such circumstances, payment information may be processed directly by the relevant payment provider according to its own terms and privacy policy.

We do not intend to store complete payment-card information on our website unless a specific payment service requires such information to be processed and securely stored under its own systems.

10. Marketing and Promotional Communications

We may use contact information provided by customers to communicate about orders, products, offers, promotions or other Bhai Ki Collection updates.

Where required or appropriate, you may request that we stop sending promotional communications to you.

Please note that you may still receive essential communications relating to an existing order, delivery, return, exchange, payment or customer-service matter.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, online service, electronic communication or method of data transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping your devices, accounts and communication applications secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and maintaining records of orders

  • Customer service

  • Returns and exchanges

  • Accounting and business records

  • Fraud prevention and security

  • Resolving disputes

  • Complying with applicable legal or regulatory requirements

  • Maintaining necessary business records

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to technical, legal or business requirements.

13. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Ask us to update your contact or delivery information

  • Request deletion of information that is no longer reasonably required

  • Ask us to stop using your information for certain promotional communications

  • Raise a concern regarding the handling of your personal information

Some requests may not be capable of being fulfilled where we need to retain information for an existing order, accounting records, fraud prevention, dispute resolution, legal obligations or other legitimate business purposes.

To protect customer information, we may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our products and services are intended for general customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review the matter.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, courier services or other external services.

Once you leave our website or interact with a third-party service, that third party’s own terms and privacy policy may apply.

We are not responsible for the privacy practices, security or content of third-party websites or services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

17. Contact Us

If you have a question, concern, privacy request or complaint regarding this Privacy Policy or the handling of your personal information, please contact Bhai Ki Collection:

Bhai Ki Collection
Gulshan-e-Hadeed Phase 1, Main Commercial Market, Karachi, Pakistan

WhatsApp / Phone: 0371 3342653

WhatsApp: 0371 3342653

We will review reasonable privacy-related enquiries and respond as appropriate.

18. Applicable Law

This Privacy Policy is intended for a business operating in Pakistan and should be read in conjunction with applicable laws and regulations of Pakistan.

Nothing in this Privacy Policy is intended to exclude or limit any rights or obligations that cannot lawfully be excluded or limited.

Where applicable, mandatory requirements of relevant laws, regulations or competent authorities will prevail over any inconsistent provision of this Privacy Policy.