Terms & Conditions
Last Updated: 24 September 2026
Welcome to Bhai Ki Collection.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your use of the Bhai Ki Collection website and your purchase of products from us.
Bhai Ki Collection is a ladies’ fashion business based in Gulshan-e-Hadeed Phase 1, Karachi, Pakistan, offering clothing products with Cash on Delivery (COD) available across Pakistan.
By accessing our website, contacting us to place an order, or purchasing a product from us, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. About Bhai Ki Collection
Business Name: Bhai Ki Collection
Business Location: Gulshan-e-Hadeed Phase 1, Main Commercial Market, Karachi, Pakistan
Phone / WhatsApp: 0371 3342653
Delivery: Cash on Delivery available across Pakistan
These Terms apply to purchases made through our website, WhatsApp, telephone, social media channels, or any other official ordering channel operated by Bhai Ki Collection.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours and other information displayed on our website are accurate and up to date.
However:
Product photographs may appear slightly different depending on your screen, device or display settings.
Colours may vary slightly from the actual product because of photography, lighting and screen settings.
Minor variations in fabric texture, print placement, stitching or finishing may occur as part of normal manufacturing or hand-finishing processes.
Product availability may change without notice.
Sizes and measurements should be checked carefully before placing an order.
We do not intentionally provide false or misleading descriptions of our products.
If a product is unavailable after an order has been placed, we may contact you regarding an alternative product or cancel the affected order and inform you accordingly.
3. Prices
All product prices displayed on our website are stated in Pakistani Rupees (PKR), unless otherwise specified.
Prices may be changed or updated from time to time.
The applicable product price will generally be the price displayed at the time the order is accepted, subject to any obvious pricing or technical error.
Delivery or shipping charges, where applicable, will be communicated to the customer before the order is dispatched.
If an obvious technical or pricing error occurs on the website, we reserve the right to correct the error and, where appropriate, contact the customer before fulfilling the order.
4. Placing an Order
Customers may place orders through our website, WhatsApp, telephone or other official Bhai Ki Collection channels.
When placing an order, you are responsible for providing accurate information, including:
Full name
Active mobile/WhatsApp number
Complete delivery address
City and area
Correct product and size details
Any other information reasonably required to complete delivery
After receiving an order, we may contact you to confirm the order and delivery details.
An order is not considered fully confirmed until Bhai Ki Collection has accepted or confirmed it.
We reserve the right to decline or cancel an order where there is a reasonable business, stock, pricing, delivery, fraud-prevention or other legitimate reason.
5. Cash on Delivery
Cash on Delivery (COD) is available across Pakistan, subject to courier coverage and applicable delivery conditions.
For COD orders:
The customer is responsible for paying the confirmed order amount upon delivery.
Customers should keep the required amount available when the courier arrives.
Customers should provide a valid and reachable phone number.
Customers should provide a complete and accurate delivery address.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.
Additional delivery charges may apply depending on the destination, courier service or order.
6. Delivery
We aim to dispatch and deliver orders within the estimated timeframe communicated to the customer.
Delivery times may vary depending on:
Destination and location
Courier availability
Weather conditions
Public holidays
Road or transport disruptions
High order volumes
Unforeseen circumstances outside our reasonable control
Delivery estimates are therefore not guaranteed unless expressly stated otherwise.
Once an order has been handed over to the courier, delivery is also subject to the courier company’s procedures and delivery network.
We may contact customers if additional information is required to complete delivery.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because the customer:
Provides an incorrect address;
Provides an incomplete address;
Provides an incorrect or unreachable phone number;
Is unavailable to receive the parcel;
Refuses to accept the parcel; or
Fails to respond to reasonable delivery attempts,
additional delivery or re-delivery charges may apply where applicable.
Repeated unsuccessful deliveries or refused COD parcels may result in the cancellation of the order or restriction of future COD ordering.
8. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
An order may not be cancellable once it has been packed, dispatched or handed over to the courier.
Where cancellation is requested before dispatch, we will make reasonable efforts to accommodate the request.
For COD orders, cancellation before dispatch generally does not involve a payment refund because payment has not yet been collected.
9. Returns and Exchanges
We want customers to receive products that match their confirmed orders.
If you receive:
The wrong product;
The wrong size due to our fulfilment error;
A product that is materially defective or damaged before delivery; or
An item materially different from the product ordered,
please contact us promptly after receiving the order.
Customers may be asked to provide photographs or videos of the product, packaging and relevant issue so that we can assess the matter.
Where a return or exchange is approved, we will provide instructions regarding the return process.
Change of Mind
Returns or exchanges based solely on change of mind, personal preference, colour preference, incorrect size selection by the customer, or similar reasons may be subject to our applicable return/exchange policy and any stated conditions.
Certain products may not be eligible for return or exchange for hygiene, clearance, promotional or other legitimate business reasons.
Any specific return or exchange conditions displayed on a product page or communicated to the customer at the time of purchase will also apply.
Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded.
10. Condition of Returned Products
Where a return or exchange is approved, the product may need to be returned:
In its original condition;
Unworn and unused;
With original tags, packaging or accessories where applicable; and
Without stains, damage, alterations or other signs of use.
Products that have been worn, washed, altered, damaged or otherwise used may not qualify for return or exchange where the issue is unrelated to an existing defect.
11. Damaged or Incorrect Items
If your parcel arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.
We may request photographs or videos showing:
The product;
The packaging;
Shipping/courier labels; and
The issue being reported.
This information helps us investigate the matter with our fulfilment or courier partners.
If the issue is confirmed to be our responsibility, we will determine the appropriate remedy, which may include replacement, exchange, return or another appropriate resolution.
12. Refunds
Where a refund is approved, the refund method and timeframe will depend on the circumstances of the order and the payment method used.
For Cash on Delivery orders, where no payment has yet been collected, there is normally no purchase amount to refund.
Where a customer has made a payment through another payment method introduced by Bhai Ki Collection, any applicable refund will be handled according to the relevant payment method and our applicable refund process.
Delivery charges may be treated separately depending on the reason for the return or cancellation and applicable law.
13. Sale, Discount and Promotional Products
Products sold as part of a sale, promotion, clearance or special offer may have specific terms regarding returns or exchanges.
Any special conditions applicable to a promotional product will be communicated on the relevant product page or at the time of purchase.
Promotional offers may be subject to stock availability and may be withdrawn or changed where reasonably necessary.
14. Customer Responsibilities
When using our website or placing an order, you agree to:
Provide accurate information;
Provide a valid contact number;
Provide a complete delivery address;
Be available to receive confirmed COD orders;
Pay the confirmed COD amount when the order is delivered;
Not place fraudulent, misleading or intentionally false orders;
Not misuse the website or ordering system; and
Not use our website or services for unlawful purposes.
We may restrict or refuse future orders from customers where there is evidence of repeated fraudulent orders, deliberate misuse, repeated refusal of confirmed COD parcels, or other abusive behaviour.
15. Website Use
You may use our website for lawful personal and shopping purposes.
You must not:
Attempt to gain unauthorised access to the website or its systems;
Introduce malicious software or harmful code;
Interfere with website security or functionality;
Use automated systems to improperly collect website content;
Copy or reproduce website content for commercial purposes without permission;
Use the website for fraudulent activities; or
Engage in activity that could damage Bhai Ki Collection or its website.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance or other legitimate business purposes.
16. Intellectual Property
Unless otherwise stated, the content displayed on the Bhai Ki Collection website, including:
Brand name and logo;
Product photographs;
Original graphics;
Text and descriptions;
Website design;
Promotional material; and
Other original content
belongs to Bhai Ki Collection or is used with appropriate permission.
You may not reproduce, copy, modify, distribute, publish or commercially use our original content without prior written permission, except where permitted by applicable law.
17. Third-Party Services
Our website and business may rely on third-party services, including:
Courier and delivery companies;
Payment providers;
WhatsApp;
Google services;
Facebook and Instagram;
TikTok;
Website hosting providers;
Analytics services; and
Other technology or business service providers.
Third-party services are subject to their own terms and policies.
We are not responsible for the independent operation, availability, policies or practices of third-party services.
18. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable because of:
Maintenance;
Technical problems;
Hosting or server issues;
Security measures;
Internet or telecommunications problems; or
Circumstances outside our reasonable control.
19. Accuracy of Website Information
We make reasonable efforts to keep website information accurate and current.
However, occasional typographical, technical, stock or pricing errors may occur.
If we discover a material error affecting an order, we may contact the customer to correct or clarify the information before proceeding with the order.
20. Events Beyond Our Reasonable Control
Bhai Ki Collection will not be responsible for delays or failure to perform an obligation where the cause is outside our reasonable control.
Such circumstances may include:
Natural disasters;
Floods;
Severe weather;
Fire;
Government restrictions;
Strikes or industrial action;
Road closures;
Public disturbances;
Internet or telecommunications failures;
Courier disruptions;
Security incidents; or
Other unforeseen events beyond our reasonable control.
Where such an event affects an order, we will make reasonable efforts to inform affected customers and complete the order when reasonably possible.
21. Limitation of Liability
To the extent permitted by applicable law, Bhai Ki Collection will not be responsible for indirect or consequential losses arising from the use of the website or a delay caused by circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law, including any applicable consumer rights or remedies.
22. Privacy
Our collection and use of customer information is explained in our Privacy Policy.
By placing an order or using our website, you acknowledge that your information may be processed as described in that Privacy Policy.
This may include information necessary to process orders, communicate with customers, arrange delivery, provide customer service, maintain business records and operate website analytics and other services.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
The Terms applicable to an order will generally be those in effect when the order is accepted, subject to applicable law.
24. Governing Law
These Terms & Conditions are intended for a business operating in Pakistan and shall be interpreted in accordance with the applicable laws of Pakistan.
Where applicable, laws and consumer protections of the relevant province or jurisdiction will apply to the transaction.
Nothing in these Terms is intended to exclude or restrict any mandatory rights or protections available to consumers under applicable law.
25. Contact Us
If you have any questions about these Terms, an order, delivery, return, exchange or other matter, please contact us:
Bhai Ki Collection
Gulshan-e-Hadeed Phase 1, Main Commercial Market
Karachi, Pakistan
Phone / WhatsApp: 0371 3342653
WhatsApp: 0371 3342653
We will make reasonable efforts to respond to customer enquiries and resolve order-related concerns.
26. Acceptance of These Terms
By using the Bhai Ki Collection website, placing an order, or purchasing a product from us, you acknowledge that you have had an opportunity to review these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.